Thank you for choosing Gex Toys for your toy purchases! We strive to provide excellent service and ensure your items reach you in a timely manner. Please review our shipping policy below
1. Processing Time: Orders are typically processed and shipped within 1-2 business days of purchase. However, during peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.
2. Shipping Methods: We offer several shipping options to accommodate your needs. These may include standard shipping, expedited shipping, and overnight shipping. Shipping costs and delivery times will vary depending on your location and the selected shipping method.
3. Shipping Rates: Shipping rates are calculated based on the weight of your order and your location. You will be able to view shipping costs at checkout before completing your purchase. We may offer free shipping promotions from time to time, so be sure to check our website for any ongoing offers.
4. Delivery Time: Delivery times vary depending on the shipping method selected and your location. Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available for faster delivery.
5. International Shipping: We are pleased to offer international shipping to select countries. International shipping rates and delivery times will vary depending on the destination. Please note that additional customs fees, taxes, and duties may apply, and are the responsibility of the recipient.
6. Order Tracking: Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery.
7. Shipping Restrictions: Some items may be subject to shipping restrictions due to size, weight, or regulations in certain regions. We will notify you if any items in your order are not eligible for shipping to your location.
8. Shipping Address: Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for orders lost or delayed due to incorrect address information provided by the customer.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us and our customer service team for assistance.
